TERMS OF SERVICE

Dear valued customer,

Thank you for visiting our websites https://lingoget.com (hereinafter – “Website”). Please read these Terms & Conditions (hereinafter – “Terms”) before using the Website or purchasing any of our products, as these terms govern your use of the Website and any of its features, and will form a legally binding agreement between You (hereinafter – “User” or “You”).

If you are not acquainted with, do not agree, do not understand, or are not in par with the provisions of these Terms, please do not buy anything on the Website. We urge you to be responsible and only proceed with your purchase if you have read and understood the provisions of these Terms.

1. WHO WE ARE

1.1. LingoGet (hereinafter referred to as the “Seller”, “We”, “Us”, “Our”) is a brand name and registered trademark that is used and operated by a business entity UAB Ekomlita, which is a limited liability company incorporated under the laws of Lithuania (company reg. No. 305049890) with a registered office address at Gedimino 45 - 7, Kaunas, Lithuania. Whenever you will buying anything on the Website you will be entering into a contractual relationship with Us and this contractual relationship shall be bound and determined by these Terms and the applicable laws.

1.2. Please be noted that all purchases that You will make on the Website will be sent to You from one of our fulfilment centres, which address will not match our office address. If you want to return a product – please do not send it to our office address as we will not be able to accept it. All returns should be sent to our fulfilment centre. For more detailed information about returns please see Our Return Policy.

1.3. Please be noted that our products are manufactured and will be delivered to you from China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales or VAT tax, and/or other taxes.

1.4. In order to make any purchase on the Website you must meet the following minimal requirements:

(a) You have read these Terms and agree to be bound by them;

(b) You are of legal age to enter into a remote contract for buying a kitchen knife, as required by Your local laws;

(c) You are using the Website for your own personal interest.

1.5. If You have read these Terms but do not fully understand the provisions set out herein please contact our customer support team and refrain from buying anything on the Website until you fully understood all the terms and conditions.

2. WHAT WE SELL

2.1. Our Website is dedicated to selling various consumer electronic goods (hereinafter – “Goods”).

2.2. Please be noted that the Goods sold on the Website are not toys and are not designed or intended to be used by children. Please do not give the Goods you purchase on our Websites to minors without Your attendance.

2.3. Currently We are selling the following Goods featuring properties indicated below. Please make sure that you have carefully read the descriptions of the main properties of the Goods that you wish to acquire from Us:

LingoGet – portable language learning assistant device and application

2.4. LingoGet portable language learning assistant device and application (hereinafter – “LingoGet”) is an electronic device designed to be used together with a mobile application that you can download by following specific instructions that will be provided to You together with the device. LingoGet device works as a speech recognition device that together with its app allows You to practice pronunciation and use of spoken words of different languages.

2.5. To use all functionalities of a LingoGet device you will be required to download and install an app to your smartphone or other devices that have Bluetooth and Internet connectivity. Connecting LingoGet with another smart device will be necessary because LingoGet needs an internet connection for activating voice recognition functions and providing you with real-time guidance.

2.6. Please be noted that using LingoGet will require an internet connection. Thus you might incur additional fees from your broadband service provider due to the use of the internet.

2.7. LingoGet is an electronic device containing a lithium battery, so it will require charging from time to time. The battery life of LingoGet will be dependable on the intensity of the use of the device. Together with the LingoGet device, you will receive a USB cable for charging the device. Please be noted that the use of inappropriate charging cables might result in a battery failure or decreased battery life.

2.8. Please be noted that the effectiveness of the LingoGet language learning assistant program is highly dependable on your communication and learning skills, thus we do not provide any warranties or claims that you will obtain specific knowledge by using the LingoGet device and application.

Other MUAMA products

2.9. You can also buy Accessories for LingoGet product on our Website, such as:

  1. Universal charger travel adapter;
  2. Travel accessories organizer;
  3. Micro USB charging cables.

2.10. The above-described accessories are compatible with LingoGet devices. Please be noted that the use of other accessories that you purchase from other vendors may not be compatible with LingoGet devices, thus we can’t guarantee that your purchased Goods will not be damaged if you use accessories that You buy from other vendors.

3. PRICING, PAYMENTS AND CHARGES

3.1. The final price, inclusive of all taxes and fees, for the Goods shall be displayed on the check-out page, which will be displayed for you when you wish to finalize the purchase.

3.2. Prices for Goods sold on the Website might be subject to change. We reserve the right to modify or discontinue further sales of any products. We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the sale of products.

3.3. Please be noted that we will never apply any conversion rates or charges dependable to your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on Our Website or purchase receipt and Your bank account statement, please refer to your bank for detailed explanation of the additional charges.

3.4. We accept payments by credit card, PayPal and other electronic payments only. We will not accept checks, cash or other means for payment, except if ‘cash on delivery’ service would be available in your country (if ‘cash on delivery’ is available at your country, you will be informed about such option on the check-out page).

4. DELIVERY AND RETURNS

4.1. Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed you should receive the shipment within 20 calendar days if shipping will not be affected by natural occurrences. If you don’t receive your shipment within 20 days please contact our customer support.

4.2. Please be noted that:

  1. Once your order is processed and ready for shipment, we won't be able to accept any changes to your order or cancel the order. If you change your mind, you can return unused products as specified in Section 5 (“Returns & Refunds”) below;
  2. due to the COVID-19 pandemic the logistics network might be disrupted in various countries, thus the delivery times might be longer than specified on the Website or in these Terms;
  3. the shipping terms may also be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. We will be not responsible for delays if the shipment will be delayed due to the aforementioned reasons.

4.3. All products purchased on our Website will be delivered to You by EMS, DHL or other similar couriers. After we finish processing your order we will send you confirmation letter containing your shipment tracking number. You can track your order online anytime by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.

5. RETURNS & REFUNDS

5.1. If you are unhappy with your purchased Goods you may return unused and unpacked items and get a refund, exchange or store credit within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Goods.

5.2. To exercise the right of withdrawal and return your purchased Goods, You must contact our customer support team by filling an online contact form at https://lingoget.com/contact. After you contact our support team, you will be provided with a return authorisation code and return address – please be noted that we will only accept returning Goods that will be sent with the provided return code and delivered to the return address provided to you by our customer support.

5.3. To meet the withdrawal deadline (30 days) you have to contact us and send the returning Goods to us within 30 days from receiving the Goods.

5.4. If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than within 14 days from the day on which we receive the returning Goods from you. We will make the refund by using the same means of payment as you used for the initial transaction.

5.5. Please be noted that we will apply a restocking fee for all returned goods, which will be deducted from the total amount of the refund. The restocking fee will be equal to 15% of the total value of the returned goods.

5.6. Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in an operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling the Goods. Thus, if we found that the returned product was used, we reserve the right to not accept the return and not to issue the refund.

5.7. Please be noted that if You want to return Goods bought on the Website You will have to cover the shipping costs which will not be compensated by Us.

5.8. We will only accept returned products and make a refund for them if they will be returned to the address provided by Our customer support and will have the return merchandise authorization code placed on the returning shipment. Please do not send any returning products to our office address as we won’t be able to accept them.

5.9. If you do not collect your purchased Goods from the carrier or customs and such Goods are returned to Us, we will make you a refund, but we will deduct 15% restocking fee, USD 10 per one shipment, and diminished value amount (if any) from the returnable amount.

6. PRODUCT WARRANTY

6.1. All of our Goods come with a standard two years warranty. We will replace any item that would turn out to be defective within the warranty term.

6.2. Please be noted that the warranty shall not apply if we determine that the product was not used as intended or has been mechanically damaged.

6.3. If you wish to return a defective item please contact our customer support by filling an online contact form at https://lingoget.com/contact. When you contact our customer support with a warranty claim please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.

7. DISCLAIMERS

7.1. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS WILL BE SUITABLE FOR INDUSTRIAL OR COMMERCIAL USE.

7.2. WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE TRANSLATIONS MADE BY LINGOGET PRODUCTS, AS THE QUALITY OF TRANSLATIONS ARE HIGHLY DEPENDABLE ON YOUR DIALECT, VERBAL SKILLS, ACCENT. TRANSLATIONS MIGHT BE AFFECTED BY SURROUNDING SOUNDS AND NOISES. YOU SHOULD NEVER RELY ON THE TRANSLATIONS PROVIDED BY OUR PRODUCTS IN MAKING ANY DECISIONS.

7.3. WE DO NOT TAKE ANY RESPONSIBILITY FOR ANY DISRUPTIONS IN THE BROADBAND CONNECTION THAT ARE NOT DEPENDABLE FROM US.

7.4. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS CONTENTS WILL BE ACCESSIBLE AT ALL TIMES, UNINTERRUPTED OR ERROR-FREE.

7.5. We made every effort to display as accurately as possible the colors and images of all products sold on the Website. However, We cannot guarantee that your computer monitor’s display of any color will be accurate as well as that any displayment of any product on the Website will accurately reflect the actual properties of the product that You can purchase on the Website.

7.6. We do not warrant that the Website will be uninterrupted or error-free. We will not be responsible for any service interruptions, including, but not limited to, system failures or other interruptions that may affect the receipt, performing, completion, or settlement of transactions.

8. lIMITATION OF LIABILITY

8.1. UNDER NO CIRCUMSTANCES SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE OR ANY PRODUCTS PURCHASED FROM US.

AS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO YOU IN LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY COMPANIES OR AFFILIATES IS LIMITED TO THE GREATEST EXTENT THAT IT CAN BE LIMITED UNDER SUCH STATE LAW.

9. PERSONAL DATA AND CONTACTING

9.1. We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered or destroyed.

9.2. The Provider ensures that all personal data shall be collected and processed in accordance to all applicable laws. To find out more about how we use and process personal data please read our Privacy Policy (https://lingoget.com/privacy).

9.3. Please be noted that we may contact you via phone or email if we need to confirm any details of your order or if your order request was not processed successfully due to technical matters. If your order was not successful due to payment processing errors we might send you a text message or email with a reminder to carry out necessary actions.

10. INTELLECTUAL PROPERTY

10.1. All Intellectual Property displayed on the Website or provided to You in any other form is protected by law. You may not copy, repurpose or distribute any Intellectual Property or any other content received from Us or found on the Website, including images, trademarks, video materials, or any other content for any purpose, without our express written permission.

11. GOVERNING LAW AND DISPUTES

11.1. These Terms have been construed in accordance with EU laws regulating consumer rights. These Terms and entire legal relations between you and us shall be subject to the law of the Republic of Lithuania, except in cases if the consumer relations regulating laws would set a specific applicable law or jurisdiction.

11.2. If You would have any complaints please contact our support team before making an official complaint for any authority or third party. You may contact Us at any time by filling an online contact form at https://lingoget.com/contact. We will always put our best efforts to settle any complaints as fast as possible and in a way that would be most favorable to You.

12. MISCELLANEOUS

12.1. If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.

12.2. You can review the most current version of the terms of service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms of service by posting updates and changes to our website.

12.3. These Terms and the Privacy Policy (as each may be revised and amended from time to time according to their respective terms) collectively constitute the entire agreement between You and Us.

13. CONTACT INFORMATION

13.1. You can contact us by the following details:

Contact form - https://lingoget.com/contact

Phone - +43 7200 22712